Starting on Friday July 10th from 6pm until Monday, July 13th at 9am we will be upgrading our systems to better serve our customers.
Over the next few months Fidelity Bank will be transitioning many of our digital and online services to be even more responsive to providing anytime, anywhere service to our customers. At Fidelity, that’s what we call “Anytime Banking.” While we are in transition, we will keep you updated on these upgrades as well as any disruptions in service to insure that your experience is the very best one possible.
Starting on Friday July 10th from 6pm until Monday, July 13th at 9am we will be upgrading our systems to better serve our customers. Personal Online Banking, Anytime Mobile Banking and Telephone Banking will be in Inquiry mode only. Web Bill Pay will be temporarily UNAVAILABLE. Mobile Deposit will not be functional. All services will be back to full service on Monday July 13th at 9am.
Should you need assistance our Customer Care Center will be available to answer any questions on Saturday and Sunday with extended hours to 5pm at 1-800-388-4380 or 570-342-8281.
After the weekend upgrade, on Monday morning, July 13th, Personal Online Banking customers will be required to answer a security questions to access their account. It is recommended that customers review their security questions prior to July 10th to avoid being held up on Monday morning trying to remember them. Security questions may be found by clicking on Options in the header of your online banking account.
Once again, if you have any questions or would like to find out more information please contact us at 1-800-388-4380/570-342-8281 or online at www.bankatfidelity.com.
ATM Service Disruption - weekend of July 10th
To better serve our customers we will be upgrading our digital and online banking systems to better serve our customers with the latest technology.
ATM and Point of Sale Systems will be upgraded Friday July 10th through Monday, July 13th. Point of Sale and ATM service will be available however; intermittent disruptions in service may occur.
To avoid issues with your Debit Card either ATM or Point of Sale it is highly recommended that customers travel with sufficient cash and alternative forms of payment in addition their Fidelity Visa® Debit Card in case they encounter any difficulty with their service.
We apologize for the inconvenience. Should you need assistance our Customer Care Center will be available to assist you on Saturday and Sunday with extended hours to 5pm at 1-800-388-4380 or 570-342-8281.
back to news