When it comes to managing finances in a digital world, headlines can be overwhelming, and sometimes, downright frightening. American consumers are bombarded with stories about the increasing number of cases of identity theft, professional hackers, credit card fraud — and the list goes on. It can be difficult to know what technology is safe to use and what products pose risks. To help sort it all out, Kristin Grow, Assistant Vice President & Customer Care Center Manager at Fidelity Bank, offers insight and strategies for modern money management. Know the facts, and gain peace of mind.
What are common concerns people talk to the Customer Care Center about?
The Customer Care Center is a full-service “branch” – the Fidelity Bankers here offer the same service and guidance as the Bankers in any of our offices – so we get a myriad of calls and chats! Often though, the questions focus on the soundness of digital banking tools. Some people think their account number will be compromised if they use online banking. Others have experienced an issue in the past with debit cards being compromised, and they worry that’s going to happen again. None of that is really the case. Technology always changes, and Fidelity is constantly taking measures to make sure electronic banking tools are secure and safe for its customers.
What is multi-factor authentication?
It’s an authentication method which recognizes the device that people regularly use — computer, cell phone, or tablet. If someone logs in using their computer, it recognizes that computer. It requires people to input the username and password that they create. If they sign in on a different computer, it will ask them to validate their identity in a different way, and ask additional security questions. That prevents fraudsters from accessing bank information. It’s very secure.
What’s the difference between mobile and remote deposits, and does multi-factor authentication apply to them, too?
Absolutely. Mobile deposits allow customers to deposit funds into their checking or savings accounts any time, anywhere, simply by taking a picture of the check on their cell phone. The app uses multi-factor authentication. Plus, many people set up their phones with Touch ID, which requires a fingerprint to access apps as well. (For more guidelines on best practices for safely making mobile deposits, click here).
Remote deposit for businesses is great. It allows business owners to scan checks on their PC and transmit the images or data to Fidelity in just a few simple steps. All of these mobile applications save time, which is important in this day and age.
How is the MyMortgage App protected?
This app is password protected. Plus, clients may password protect their mobile device(s), too. The system is created for people to upload all the documents necessary for their mortgage application with ease, and peace of mind.
What’s safer, more efficient …
Electronic statements are so much safer. Paper statements go through the mail and then sit in a mailbox, and they include account numbers, waiting to be compromised. If someone wants a physical statement, they can print their electronic statement. That way, it’s not passing through several hands before it gets to the mailbox. It’s really much safer.
Digital wallet. Fidelity Bank offers Apple Pay, Android Pay, and Samsung Pay. Customers add their debit or credit card information into the digital wallet of their choice, and then pay using their phone instead of physically swiping a debit or credit card. The digital wallet transmits a one-time authentication code, which means the card number never passes through to a merchant, eliminating the chance that the account number could ever be compromised through that merchant. It’s safer than using a card. It’s quicker than using a card, and customers don’t have to worry about cards getting lost or stolen.
How to set up a digital wallet:
Smart phones include an option for digital wallets in “settings.” Simply add card information there. The system will generate a request to Fidelity Bank to verify the customer’s identity, and validate the digital wallet. This is an extra security measure Fidelity Bank takes to ensure their customers’ cards aren’t being added to someone else’s digital wallet. Once the digital wallet is activated, it’s ready to be used. At the register, hold the phone up to the POS (point of sale) terminal, and complete the transaction. This process is quicker, and safer, than swiping a card.
Setting up the digital wallet properly is important. For complete instructions, click here, and feel free to reach out to the professionals in the Customer Care Center at 570.342.8281 or 1.800.388.4380 for help with enrollment.
Web Bill Pay. It saves time and money. The cost of checks, stamps, and envelopes is eliminated, and there is no chance of any checks getting lost in the mail. Web Bill Pay can be set up to make individual payments or recurring payments on pre-scheduled dates. Customers can access Web Bill Pay any time, and the system is available for both personal and business use. The service is free to customers who use it to pay a minimum of two bills per month. To learn more, click here.
A few more tips:
Coming soon: Zelle!
Fidelity Bank will integrate Zelle into its mobile app in 2020. Zelle is a person-to-person payment system (similar to Venmo), which allows people to send funds to family, friends and others they trust. It’s an easy way to pay a portion of the bill when dining with friends, or send a rent payment to a roommate without having to write a check or carry cash.
Fidelity’s Customer Care Center professionals are here to help. For assistance, call 570.342.8281 or 1.800.388.4380. Hours are Monday through Friday, from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 2 p.m., and Sunday, from 9 a.m. to 2 p.m.
Fidelity Bank has built a strong history as trusted advisors to the customers served and is proud to be an active member of the community of Northeastern Pennsylvania. With 12 branches located throughout Lackawanna and Luzerne Counties, Fidelity Bank offers full-service Trust & Investment Departments, a mortgage center, and an array of personal and business banking products and services. The Bank provides 24 hour, 7 day a week service to customers through a variety of digital banking tools, branch offices, online at www.bankatfidelity.com, and through the Customer Care Center at 1-800-388-4380.
Daniel J. Santaniello, President, and CEO, of Fidelity Bank, publishes Financially Fit with Fidelity, your guide to financial well-being, every Thursday. If you’re interested in a financial topic we haven’t yet covered or want to subscribe to our emails, please feel free to drop us a line at blog at fddbank dot com. We would love to hear from you.