(DUNMORE, PA) - Fidelity Bank is voted the “2017 Best Bank” by the readers of the Scranton Times in the Annual Reader’s Choice Awards. This is the fourth time in the last five years that the Bank has received this honor. The Annual Reader’s Choice Award awards are presented by the Scranton Times Tribune. Winners are chosen by over 50,000 readers who voted for businesses and organizations that they chose best in the area.
Fidelity Bank is recognized by the American Banker’s Association as one of “The Top 200 Community Banks in the Country” for four years in a row. For five successive years Fidelity Bank has also earned a 5-star “Superior” rating from Bauer Financial, an independent rating company that analyzes and reports on the performance of U.S. banks and credit unions.
Customers speak with their wallets, literally, and Fidelity Bank has one of the highest customer retention scores in the industry. The sustained growth in earnings, loan originations, core deposits, and improved asset quality is a direct result of the continued execution of a strategic vision centered on the client experience that is built on the Fidelity Bank's Relationship Banking Model. Fidelity Bank recently instituted a Voice of the Customer program to make sure that the Bank was listening to the suggestions and comments of their clients. During these monthly surveys, the Bank maintains a net promoter score of 70 (according to Survey Monkey, the average corporate NPS is 40), while taking feedback into the operations seriously.
Local decisions, responsive service and a dedication to making the community a better place to live, this is the heart of Fidelity Bank. As a community bank, one of the most important things Fidelity Bank does is reinvesting in the community. Nearly 90% of all their deposits are recycled back into the local economy through business loans and home mortgages helping neighborhoods thrive and prosper. This focus on the community is an important way the Bank builds brand awareness and relationships through serving on boards, volunteering in neighborhoods, and creating partnerships with organizations throughout the area.
Fidelity Bank is proud to be a locally owned and operated community bank serving individuals, families and businesses for over 114 years. They have built a strong history as a trusted advisor to the customers served. Proud to be an active member of the community of Northeastern Pennsylvania, they have 10 branches located throughout Lackawanna and Luzerne Counties and Fidelity Bank Wealth Management Minersville Office, in Schuylkill County. Fidelity Bank offers full-service Trust & Investment Departments, a mortgage center and an array of personal and business banking products and services; 24 hours a day, 7 days a week through branches, website and a Customer Care Center.