Fidelity Bank

Skip to Main Content

SAFETY AND SECURITY DURING THE COVID-19 OUTBREAK

During the height of the COVID-19 outbreak, our goal was to keep our clients and bankers safe by limiting access to the Bank by providing service by Drive-Thru and appointment only. As the counties we serve turn to yellow, we are thrilled to welcome our clients back to our lobbies for service. Our branch offices will be open regular hours and without lobby restrictions beginning Monday, June 15th. We ask that you continue to practice social distancing, and masks are required within the bank. You can be assured that we are determined to keep you safe, with safety guards, deep cleaning every day, and restrictions on the number of clients within the branch.


We look forward to seeing you and serving your financial needs.

dottedline
As a valued client of Fidelity Bank, the safety and security of your finances is always a top priority. 
  
1. Make the most of digital banking services.
Clients with online and mobile accounts are able to complete a wide variety of transactions from the convenience of their homes, including automatically paying bills, checking account balances, transferring money, and more. These self-service tools allow you to bank anywhere and anytime, and will be especially helpful if you cannot get to the Bank. Sign up for online banking and digital services by calling 1-800-388-4380. Click here to see our instructional how-to videos

2. Enroll in direct deposit.
Should you not be able to get to the Bank to make a deposit, you will still have access to your funds. With direct deposit, your money will still be available when you need it.
 
3. Deposit and receive funds via ATM.
Our ATM network is extended through MoneyPass, and depositing money at a Fidelity Bank ATM is a good alternative to visiting a branch.  
  
4. Open accounts online or via telephone.
If you need a new deposit or loan and can’t get to the Bank,  visit us online at www.bankatfidelity.com or call the Customer Care Center at 1-800-388-4380.

5. Beware of scams.
Fidelity Bank will NEVER call you and ask you for your personal information.  Additionally, be aware of telemarketers trying to raise funds. Do not give your personal information to anyone when you have not initiated contact. Finally, do not click on attachments from unfamiliar email addresses.
 
6. Let us know if you are experiencing hardship due to virus-related issues.
We encourage you to call the Customer Care Center at 1-800-388-4380 if you or your family are experiencing financial hardship because of the virus outbreak.

The Bank is monitoring the situation daily so that it may take proactive steps as additional information becomes available. The following steps have already been taken:

  1. The Management Team at Fidelity Bank is making arrangements in case the virus manifests within our service area, and plans are in place to have Bankers work remotely, thereby minimizing disruption to banking operations.
  2. As a precaution, Fidelity Bank offices are supplied with hand sanitizer and Lysol wipes. Bankers may also use masks and gloves while handling money and serving clients.  
  3. The Bank has instituted new cleaning protocol in all of our buildings to protect both clients and Bankers.
  4. Should we need to close certain branch offices or alter hours of operation, we will let you know immediately. We encourage you to follow our Facebook page and bookmark our website, checking back often.
  5. We are monitoring the Center for Disease Control’s website, along with guidance from the American Bankers’ Association so that we can keep you up to date on any impact to the banking industry.
  6. Remember, our Customer Care Center is open 7 days a week. The hours are Monday – Friday, 8 a.m. to 8 p.m.; Saturday, 8 a.m. – 2 p.m.; and Sunday 9 a.m. – 2 p.m.
  7. Should you have questions or need to contact a Fidelity Banker, do not hesitate to call us at 1-800-388-4380 or email us at .

 
Helpful Links

 

Footer Information

Call Us: 1-800-388-4380

Routing Number: #031303129

"Superior" Bauer Financial RatingFDICEqual Housing Lender