If you or your family are experiencing hardship because of COVID-19, please click here.
All transactions will continue to be processed through our drive-thrus and night drops. Our Customer Care Center is available 7 days a week at 1-800-388-4380. Please note we are returning to our normal branch hours beginning Monday, June 1, 2020. These hours apply to both drive-thru and appointment only service.
Should you need to access to your Safe Deposit Box, you may do so by appointment. You can schedule this by speaking with a Fidelity Banker, calling our Customer Care Center or emailing us at fidelity at fddbank dot com.
As a valued client of Fidelity Bank, the safety and security of your finances is always a top priority. With the COVID-19 virus as close as Wayne, Monroe, and Delaware Counties, the safety, health and wellness of you and your family are equally as important. Fidelity Bank would like to share some of the ways to prepare and plan.
1. Make the most of digital banking services.
Clients with online and mobile accounts are able to complete a wide variety of transactions from the convenience of their homes, including automatically paying bills, checking account balances, transferring money, and more. These self-service tools allow you to bank anywhere and anytime, and will be especially helpful if you cannot get to the Bank. Sign up for online banking and digital services by calling 1-800-388-4380. Click here to see our instructional how-to videos
2. Enroll in direct deposit.
Should you not be able to get to the Bank to make a deposit, you will still have access to your funds. With direct deposit, your money will still be available when you need it.
3. Deposit and receive funds via ATM.
Our ATM network is extended through MoneyPass, and depositing money at a Fidelity Bank ATM is a good alternative to visiting a branch.
4. Open accounts online or via telephone.
If you need a new deposit or loan and can’t get to the Bank, visit us online at www.bankatfidelity.com or call the Customer Care Center at 1-800-388-4380.
5. Beware of scams.
Fidelity Bank will NEVER call you and ask you for your personal information. Additionally, be aware of telemarketers trying to raise funds. Do not give your personal information to anyone when you have not initiated contact. Finally, do not click on attachments from unfamiliar email addresses.
6. Let us know if you are experiencing hardship due to virus-related issues.
We encourage you to call the Customer Care Center at 1-800-388-4380 if you or your family are experiencing financial hardship because of the virus outbreak.
The Bank is monitoring the situation daily so that it may take proactive steps as additional information becomes available. The following steps have already been taken: