Secure Contact Information from Fidelity Bank

Your security matters to us. At Fidelity Bank, we are committed to communicating with you only through the trusted channels outlined below. Fidelity Bank will never ask for your PIN, password, or other personal information via phone, text, or email. If you receive a message that seems suspicious or you’re unsure whether it came from us, please contact our Client Care Team at 1-800-388-4380. We’re always happy to help verify communications and keep your information safe.

SMS Text Messages 

You may receive safe text messages from Fidelity Bank sent from the number 40184. These messages are legitimate and secure. There is an option in the feed to save our contact details, so you will always recognize messages coming directly from Fidelity Bank.

Your Client Feed is personalized just for you, allowing us to deliver information that is meaningful and helpful based on your relationship with us. Through this feed, you may receive:

  • Financial wellness tips and educational insights
  • Important account information and reminders
  • Updates on new products, services, or solutions
  • Helpful tools and resources to support your financial goals

This new experience allows Fidelity Bankers to provide more personalized service and proactive solutions while keeping communication simple, convenient, and secure.

You remain in control. Messages are designed to support your relationship with Fidelity Bank and enhance the way we serve you.

Other Safe SMS Text Messages: 

You may receive notification texts from Fidelity Bank or one of our partners.  Listed below are the short code numbers that you might receive an SMS text message from: 

  1. Zelle®: 767666
  2. Fraud Alert Code: 37268
  3. Digital Banking App: 66368 

Messages from these codes are safe to open and interact with.  If you do have questions or concerns, please contact our Customer Care Team at 1-800-388-4380.

Email Communication 

All email communications from Fidelity Bank will come from the following email address: email@info.fddbank.com

 

Social Media

Our verified social media accounts.

Resource Center

Fidelity Bank offers a variety of convenient resources and tools. Educational articles, Frequently Asked Questions, and more are at your fingertips.