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Your privacy and security are always on our mind at Fidelity Bank. With our own security infrastructure in place, we are confident that access to your accounts is private and secure; we are unable to provide similar assurances for other websites. While we work to protect your banking privacy, you also play a role in protecting your accounts. Only provide your Access ID or Online ID when your browser shows a secure connection (such as the “locked padlock” icon) directly to the Fidelity Bank Online/Mobile website or to another site you have investigated and fully trust. You should also have an up-to-date version of anti-virus software and use it before opening email attachments to protect yourself against potentially damaging computer viruses.
Our staff WILL NEVER ask you for your Personal Identification Number (PIN) on your Debit card or Fidelity Bank VISA® Debit card or your Fidelity Bank Online Banking Password. If you are asked for this information by anyone, please call 1-800-388-4380 immediately and inform our Client Care Center of the incident.
At Fidelity Bank, we believe that the confidentiality and protection of our clients’ information is one of our fundamental responsibilities.
Fidelity Bank will never request confidential information via e-mail solicitation. Please report any such requests by calling 1-800-388-4380.
If your card is lost, stolen, or if you think your PIN is being used by an unauthorized person(s), please call us immediately at 1-800-388-4380 during business hours or 1-888-875-4809 after normal business hours.
Wherever you use your Fidelity Bank VISA® Check Card, you can protect yourself, your card and your money by remembering these important safety tips:
Email is not a secure transmission route so you should never include sensitive personal information like your social security number, account number, or personal identification number (PIN) in an email. If you would like to communicate this type of information to us, please use our Secure Contact Form or call us at 1-800-388-4380.
Do not provide your email address to third party websites without reading the privacy and security policies and terms and conditions of these sites to ensure you understand the circumstances in which your email address will be used. Third party websites may have privacy policies that are different from Fidelity Bank’s.
If you suspect suspicious or fraudulent activity related to your Fidelity Bank account(s) (ex. Internet Explorer, Safari, Google Chrome etc.) please let us know right away. You should also contact your Internet Service Provider so they may block suspect companies from your email inbox. To learn more about how to control and manage your incoming emails, please refer to your Internet Service Provider’s online resources.
Increasingly, Americans are receiving fraudulent emails that direct recipients to websites where they are asked to provide confidential, personal and financial information. These emails may vary significantly. Some claim that the individual’s personal information is necessary to assist in the fight against terrorism or for some other alleged legal purpose. Other emails purport to be from government agencies or legitimate financial institutions. The email may claim that there is a problem with an account and will provide a link to a site that may look authentic. You may be asked to input personal information such as bank account numbers, PINs or a Social Security Number. These fraudulent schemes are commonly known as “phishing”. DO NOT provide any personal information by clicking on the link. Fidelity Bank will never call you and ask for personal information over the telephone or request personal information via e-mail.
Additionally, we advise that you report any suspicious e-mail activity to the Federal Trade Commission. Submit information regarding the “phishing” file by entering a complaint with the FTC website. If you believe you have been defrauded, file your complaint at http://www.ftc.gov. You can also visit the FTC’s identity Theft website to learn how to minimize the financial damage from identity theft.
If you suspect Identity theft or fraud involving any of your Fidelity Bank accounts, contact us immediately at 1-800-388-4380.
Be aware of giving personal information over the phone, by email and over the internet, unless you have initiated the contact. There are a number of telephone and telemarketing scams out there. To shield yourself from becoming a victim, visit The National Fraud Information Center’s Telemarketing Fraud Information and Telemarketing Fraud Tips.
Fidelity Bank wants to help you protect your online personal or business activities and keep them secure. Be aware of online fraud methods and become informed of ways you can protect yourself while on the Internet. Online fraud is serious. Internet criminals use several methods to try and steal your personal information or take control of your home or business computer.
Here are some tips and general good practices for banking on your mobile device:
Report suspicious activity you notice relating to your computer or use of your electronic devices to the appropriate parties and do so as quickly as possible. If you notice suspicious activity relating to accounts at Fidelity Bank that you access online, promptly report that activity to us at 1-800-388-4380.
At Fidelity Bank, we believe that the confidentiality and protection of our customers’ information is one of our fundamental responsibilities.
Fidelity Bank will never request confidential information via e-mail solicitation. Please report any such requests by calling 1-800-388-4380 or use our Secure Contact Form
At Fidelity Bank, our goal has always and will always be to serve our customers throughout their lives by offering financially secure products and services that work for them .You can be confident that your financial privacy is a top priority of this financial institution. Please remember that Fidelity Bank…your bank…DOES NOT SELL information about you to anyone. If, after reading this disclosure, you have any questions, please contact one of our customer service representatives at 1-800-388-4380.
Before discussing what information we may share with other entities, we will define some terms:
While we may disclose nonpublic information we collect, this information is limited to companies that perform marketing or other services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our customers’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide them to other third parties. We may also disclose information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our bank, follow your instructions as you authorize, or protect the security of our financial records.
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include your:
On December 4, 2003, the Fair and Accurate Credit Transactions Act of 2003 (FACT Act) was signed into law. This law ensures that all citizens are treated fairly when they apply for a mortgage or other form of credit.
This legislation provides consumers, companies, consumer reporting agencies and regulators with important new tools that:
These reforms make permanent the uniform national standards, and institute new, strong consumer protection.
At Fidelity Bank, our first priority is to protect you and your account relationship with us. Please be assured that your account information will be given the highest level of confidentiality. With that stated, Fidelity Bank may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.
Fidelity Bank is committed to protecting the privacy of its customers. You can help by following these simple guidelines:
Contact the bank and all others with whom you have a financial relationship. File a police report if you have had a loss.
Report the fraud to the major credit bureaus:Equifax 1-800-525-6285Experian 1-888-397-3742Trans Union 1-800-680-7289
For additional help, call the Federal Trade Commission at 1-877-ID-THEFT or visit their website www.consumer.gov/idtheft.
If you have any questions, please contact Fidelity Bank at 1-800-388-4380.
While both Fidelity Bank and Visa® provide comprehensive fraud protection, Visa® Signature Zero Liability Policy goes even a step further, adding an extra layer of security at the point where you enter credit card information online. The service helps prevent unauthorized online use before it happens by confirming your identity with an additional password.
Your Visa® card can be activated with Visa® Signature Zero Liability Policy by simply going to the Visa® Website or while shopping online at participating merchants. During the checkout process, you’ll be given a message asking you if you would like to activate Visa® Signature Zero Liability Policy for your card. If you choose to activate while shopping, you should provide information to confirm your identity and then create a password. On future purchases at participating online stores, your password will be required during checkout, ensuring added safety.
Specifically designed to make online shopping experiences safer and more secure, Visa® Signature Zero Liability Policy gives you extra control over your Internet transactions.
If you choose to proceed, a separate browser window will be launched so that you can easily come back to the Fidelity Bank website when you are finished.
Learn how to protect your privacy and to keep your identity secure with these helpful links.
How easy is it to get scammed? Phishing and fraud can be prevented if you know the tricks and how to protect yourself.
Visit the links below for additional information on how to protect yourself and / or your business from other types of financial threats.
Visit the links below for useful financial education or to check your credit report.
Fidelity Bank offers a variety of convenient resources and tools. Educational articles, Frequently Asked Questions, Instructional Videos and more are at your fingertips.