For more information or questions please contact us by phone at 1-800-388-4380 or email us at

General Questions

You can find your account number in the Fidelity Mobile Banking App. In the app, click on the account you need the number for, and then the eye icon shown with the last 4-digits of your account number. Eliminate the preceding zeros and you will find your account number.

Fidelity Bank’s routing number is 031303129.

A change in personal information can be completed at any branch location or over the phone with a Client Care Center Banker. Please call our Client Care Center at 1-800-388-4380.

There are several ways to close an account with Fidelity Bank. You can visit any branch location to request the account closure in person. We can then disburse the remaining funds directly to you. You can also mail us a letter stating your intent to close the account(s). In this letter, please include your up-to-date mailing address so that we may properly disburse your remaining funds. If your account has a $0.00 balance, you can call our Client Care Center at 1-800-388-4380 to request an account closure.

Fidelity Bank offers a free and easy-to-use online payment solution, called Pay My Loan, for recurring loan payments. To submit a payment, click ‘Account Login’ in the top right corner and select the Pay My Loan link under Additional Logins. You will then be directed to a login screen, where you have the options to establish automatic payments as a Registered User or to make a quick, one-time payment as a guest for a $4.95 fee. Register for Pay My Loan.

You can reorder checks directly on our website. We partner with Deluxe to print your checks and you will be redirected to their site. Get started ordering checks! 

Tax forms are not available online. If you call our Client Care Center at 1-800-388-4380, a banker will be happy to email that to you.

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Fidelity Bank Visa® Debit Card

You can activate your Fidelity Bank Visa® Debit Card by calling 1-800-992-3808. You can also change or reset your debit card PIN by calling this number.

You can reset your Fidelity Bank Visa® Debit Card PIN by calling 1-800-992-3808.

You can stop into any local branch and have a new Fidelity Bank Visa® Debit Card printed for you. You can also have a new Fidelity Bank Visa® Debit Card mailed to you by calling our Client Care Center at 1-800-388-4380.

You’ll see the contactless indicator on your card.

Your contactless card needs to be within 1 to 2 inches of the contactless symbol to initiate a payment.

One to two seconds should do it!

No, actual tapping is not necessary. It’s good practice to make sure that the contactless symbol is held above the checkout terminal at an angle.

When prompted to pay by the checkout terminal.

No. You can still swipe or insert your chip.

Yes! A one-time code is generated every time a contactless card is used at an in-store contactless-enabled terminal. This protects your payment information and makes it extremely effective in reducing fraud. Contactless cards also reduce physical touch with can help reduce the spread of bacteria.

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Online Banking & The Fidelity Mobile Banking App

The Fidelity Mobile Banking App is a service offered by Fidelity Bank which allows you to access your account information 24 hours a day, 7 days a week, from any mobile device.

Any Fidelity Bank client who is signed up for Online Banking and has a cellular phone with at minimum, texting capabilities, can enroll in the Fidelity Mobile Banking App.

No, the Fidelity Mobile Banking App is a totally free service! However, regular text and data package charges may apply so check with your cell phone provider if you have any questions.

You can use the Forgot Password link online, or in the mobile app. Remember, usernames are case sensitive.

To access your account statements online, log into your Online Banking profile via our website, click the Accounts tab in the top banner and select the account you wish to view. Then, click the Documents box. In the new window, change the Document Type field to Checking Statement (PDF) and press Submit. Your statements will populate under the Available Documents heading. Click on the blue hyperlink to view your bank statement.

Clients must enroll in EZ Statements via our website. After logging into Online Banking, click the Profile link near the top of the main page. Scroll to the Electronic Statements section near the bottom of the next page to enroll the applicable account(s) in eStatements. You must accept the Terms and Conditions to finalize the request.

Yes. Online Banking & the Fidelity Mobile Banking App employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts. Clients are authenticated by username and password and no files are stored on your phone. Additionally, encryption is used for all transactions so that your sensitive information is protected.


If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique username. To prevent unauthorized access to your account, you can deactivate your phone in Online Banking. To deactivate your mobile device, call our Client Care Center at 1-800-388-4380.

One of the greatest benefits of Online Banking from Fidelity Bank is that it provides up-to-the minute account information. When you view your account balances, you see the current available balance and when you view transaction history, you see the most recently posted transactions. Pending transactions do not display.

Text messaging through Online Banking is a simple way to check your account balances, review recent account activity and find ATM and branch locations in seconds. Simply text a command and we’ll text you back a response with the requested information. For example, if you text “B” or “BAL” to 99588, we’ll text you your account balance.

You can use mobile web browsing with Online Banking to review recent account activity, transfer funds between accounts, pay bills, cancel pending payments, and find ATM and branch locations easily.

You can use the Fidelity Mobile Banking App with Online Banking to review recent account activity, transfer funds between accounts, pay bills, change and cancel pending payments, and find ATM and branch locations easily.

On your device, open Google Play or the App Store and search for Fidelity Bank. You can also click either of the download images below.

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TransferNow is a feature available in Online Banking and the Fidelity Mobile Banking App to create one-time, recurring, or future transfers between your Fidelity Bank accounts and accouns at other financial institutions. 

  1. You must first enroll in Online Banking before you can use TransferNow. 
  2. TransferNow works in both Online Banking and the Fidelity Mobile Banking App, but you must first set it up in Online Banking.
  3. Once logged into Online Banking, select Transfers in the main menu.
  4. Click on the Launch External Transfer button.
  5. Choose Add a New Account.
  6. Follow the prompts to add your new account.
  7. Repeat for all the account you’d like to set up.

There is no charge for a standard transfer. There is a $2.50 per transfer fee for express transfers. 

Yes. The minimum amount that can be transferred is $10.00. Maximum limits are subject to your available balance. If a transfer is submitted for less than or over your limit, an error message will display. You can then click on the information icon to view your individual account limits. 

Standard transfers are delivered in 3 business days. Next-day transfers are delivered the next business day.

Next-day transfers are not immediately available. Your account must meet certain The ability to do next-day transfers is not immediately available. You must first be enrolled in TransferNow for 90 days. After 90 days, the option will be available If you have met all of the qualifications. Please contact us to learn more.

Yes, you can set up to five external accounts.

You must first initiate the setup (See How do I enroll in TransferNow? question above) and add an external account in Online Banking. Once this is done, you will be able to initiate transfers in the Fidelity Mobile Banking App.

Business clients don’t have access to TransferNow, but you can still set up external transfers through Business Online Banking. Contact us to learn more!

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Financial Planning

A comprehensive financial plan is a framework for organizing the pieces of your financial picture—from banking to your investments, insurance, estate and more. Having a financial plan increases the likelihood that you’ll reach your financial goals because the plan will help you focus on your goals and understand what it will take to reach them.

One of the main benefits of having a financial plan is that it can help you balance multiple financial priorities. For example, you may want to save for your children’s college education, but also want to save for your retirement. The plan will help you decide how to prioritize your goals, implement specific strategies, and choose suitable products or services. Best of all, you’ll have the peace of mind that comes from knowing that your financial life is on track.

Creating, implementing, and continually adjusting your comprehensive financial plan often involves working with financial professionals to:

  • Develop a clear picture of your current financial situation by reviewing your income, assets, and liabilities, and evaluating your insurance coverage, your investment portfolio, your tax exposure, and your estate plan
  • Establish and prioritize financial goals and time frames for achieving these goals
  • Implement strategies that address your current financial weaknesses and build on your financial strengths
  • Choose specific products and services that are tailored to meet your financial objectives
  • Monitor your plan, making adjustments as your goals, time frames, or circumstances change

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The frequency and sophistication of fraudulent activity will continue to increase. As a general rule you should be very careful about giving out your personal information over the Internet.

  • Be suspicious of any email with urgent requests for personal financial information.
  • Don’t click the links in an email, instant message or chat if you suspect the message might not be authentic or you don’t recognize the sender or user’s address.
  • Always ensure that you’re using a secure website when submitting credit card or other sensitive information via your web browser. Remember not all scam sites will try to show the “https:” and/or the security lock. Get in the habit of looking at the address line as well.
  • Regularly logon to your online accounts and check your bank, credit and debit card statements to ensure that all transactions are legitimate.
  • Ensure that your browser is up-to-date and security patches have been applied.
  • Always report “phishing” or “spoofed” emails.

Phishing is a type of fraud. The term “phishing” (pronounced fishing) refers to a scam that tries to obtain and use an individual’s personal or financial information in a fraudulent manner. Generally a person will experience the following process from a fraudster conducting a phishing scam:

  • A consumer receives an email, which appears to originate from a financial institution, government agency, or other well-known/reputable entity.
  • The message describes an urgent reason you must “verify” or “re-submit” personal or confidential information by clicking on a link embedded in the message.
  • The provided link appears to be the website of the financial institution, government agency or other well-known/reputable entity, but in “phishing” scams, the Web site actually belongs to the fraudster/scammer.
  • Once inside the fraudulent website, the consumer may be asked to provide Social Security numbers, account numbers, passwords or other information used to identify the consumer, such as the maiden name of the consumer’s mother or the consumer’s place of birth.
  • When the consumer provides the information, those perpetrating the fraud can begin to access consumer accounts or assume the person’s identity.

If you suspect that your accounts have been compromised report the incident right away by calling a Fidelity Banker at 1-800-388-4380.

Your User Name and Password can be compromised in a variety of ways, by responding to a phishing e-mail, via a keylogger or Trojan horse virus that was installed on your PC through a fraudulent email or by someone with whom you may have shared your user name and password. Your User Name and Password are critical components of securing your data therefore to protect them from being compromised you should never share them with anyone or write them down.

Keylogger access is often downloaded inadvertently by users clicking on links in fraudulent e-mails and poses a dangerous threat to user privacy. A keylogger is a computer program that logs each keystroke a user types on a keyboard and saves this data into a file or transfers it via the Internet to a pre-determined remote location. It also can capture screenshots of the user activity, log-in passwords, record online chat conversations or take different actions in order to find out what a user is doing.

Trojan horse programs (including Remote Access Trojans or RATS) can be hidden in games, videos, music files or programs downloaded from the Internet or e-mail. The download installs a malicious program on the target’s computer. Many anti-virus programs will detect and remove Trojan horse programs, but must be regularly updated to be effective.

In addition to technology deployed by Fidelity Bank to ensure client safety, users should utilize these additional security guidelines:

  • Consider conducting online banking from a PC that is not used for internet or e-mail access.
  • Review and reconcile your accounts on a daily basis and report any suspicious activity to Fidelity Bank immediately.
  • Be suspicious of emails purporting to be from a financial institution, government department or other agency requesting account information, account verification or banking access credentials such as usernames, passwords, PIN codes and similar information. Fidelity Bank will never call you and ask for personal or business information over the telephone or request information via email.
  • Install a dedicated, actively managed firewall, especially if you have a broadband or dedicated connection to the Internet, such as DSL or cable. A firewall limits the potential for unauthorized access to a network and computers.
  • Create a strong password with at least 5 characters, 1 uppercase Character and with at least one number.
  • Prohibit the use of “shared” usernames and passwords.
  • Change your password periodically throughout the year.
  • Never share or write down your username and/or password information.
  • Install anti-virus and ensure it is updated regularly.
  • Complete a periodic scan of your PC using your anti-virus software.
  • Ensure computer updates are completed regularly or as requested, particularly operating systems and key applications. It is often possible to sign up for automatic updates or update notifications for your operating system and many applications.
  • Consider installing a spyware detection program or software.
  • Verify use of a secure session by noting the https (not http) in the browser’s web address bar and looking for the picture of the lock in the bottom right hand corner of your browser.
  • Avoid using automatic login features that save usernames and passwords for online banking.
  • Never leave a computer unattended while using any online banking.
  • Never register a computer to use your Fidelity Bank Online Banking at Internet cafes, public libraries, etc.

Yes. Fidelity Bank uses https for any secure areas on its website, for Online Banking, and online account services.

Web browsers will encrypt text automatically when connected to a secure server, evidenced by an address beginning with https. The server decrypts the text upon its arrival. This process protects against anyone “listening in.” They would only see unreadable gibberish. Fidelity Bank deploys https in all areas where private information is input or accessed.

Encryption refers to complex algorithmic schemes that encode plain text into non-readable form or cyphertext. The receiver of the encrypted text uses a “key” to decrypt the message, returning it to its original plain text form. The key is the trigger mechanism to the algorithm, all communication from you to the system, and from the system to you, is encrypted using a maximum of 128 bits, which is the current standard for encryption.

Fidelity Bank provides layers of security protection by deploying the following functionality in Online Banking:

  • Use of https 128 Bit encryption
  • Multi-Factor Authentication functionality
  • Challenge questions, secure access codes, and/or one time passwords via SMS
  • Anti-phishing functionality
  • Security & account alerts

Fidelity Bank deploys a risk and fraud analytics program, which monitors Online Banking behavior and identifies transaction irregularities. This service provides the opportunity to identify and provide a quicker response to attempts to commit fraudulent activity.

The Fidelity Mobile Banking App is a fast and convenient way to access account information and make transfers on the go. Mobile devices are however often easily lost or stolen. To ensure the protection of your information some functionality is not available in the Fidelity Mobile Banking App environment such as:

  • Password changes
  • Security information changes which includes challenge questions and the Green Bar Security Certificate for multifactor authentication
  • User ID changes
  • Contact information changes including email address
  • Payee creation or changes

It is also important to note that there is no data stored on your mobile device aside from a cookie that holds information on the device itself.

Here are some tips and general good practices for banking on your mobile device:

  • Download and apply security updates and patches to your mobile browser when they become available by your wireless provider. These are designed to provide you with protection from known possible security problems.
  • Research your mobile device to determine vulnerability as some devices are more vulnerable than others.
  • To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources.
  • Do not install pirated software or software from unknown sources.
  • Limit unauthorized access to your mobile phone. Do not leave your mobile phone unattended during an open mobile banking session.
  • Never save your User ID and Password in the mobile phone.
  • Always remember to log off properly using the “Sign Off” button when you have completed your mobile banking activities.
  • Be aware of the potential for fraudulent mobile banking apps.

No. Regular e-mail is not secure. Never email personal financial information such as account numbers or your Social Security number.

No. Fidelity Bank will never ask for your PIN or password. We have implemented alternative methods of verifying your identity.

Fidelity Bank provides Verified by VISA® to assist in your ATM/debit card personal information protection as well as security tips to help protect yourself and your family. For further information please visit the Security Center.

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Mortgage Resources

There are multiple ways to apply for a home loan, using the method most convenient for you. You can have a total digital experience starting with the Fidelity Bank Mortgage App, or you can have as much guidance as you would like with the assistance of one of our mortgage consultants. Purchasing a home is a very personal journey and we are here to help as much as needed.

There are several mortgage programs available and selecting the right program is vitally important to your long term financial health. To determine which mortgage program is right for you, follow the link to our Mortgage Center for information and options. Our Mortgage Consultants are also available whenever you have a question or need assistance.

Yes, you may pay off your loan prior to maturity without penalty.

If you meet the qualifications (i.e. credit history, income, etc.) for the loan on your own, you would not need a co-applicant.

Your credit score doesn’t affect your interest rate but it may impact the points and fees you pay on your mortgage.

We do not require you to have a deposit account with Fidelity Bank in order to be approved for a loan; however, our products are all built to create a deep relationship with our clients, and there may be an added rate adjustment if the loan payment isn’t withdrawn from a Fidelity Bank checking account.

Fidelity Bank guarantees an approval in 3 business days or less*. You will quickly know if you have been approved for a loan. Additionally, our goal is to close in 45 days or less. We can schedule the closing at your convenience.

Fees will vary depending on various aspects of your mortgage. It is best to consult one of our Mortgage Consultants to review several different mortgage options, rate options, and fee structures. There are also ways for your fees to be included in your mortgage.

We will complete a full appraisal of the subject property. This will be the best way for us to determine the loan amount for the transaction. You will receive a copy of the appraisal for your records.

Some of the items that we may need to approve your mortgage are:

  • Photo Identification
  • 2 most recent statements for checking/savings
  • 3 most recent paystubs (5 if paid bi-weekly) (change to Most recent paystubs reflecting 30 days of income including year to date earnings)?
  • Most recent statement for 401K, IRA. TSA, Stocks, Mutual Funds etc.
  • Sales Agreement for your new home(purchase mortgage)
  • Sales/Listing Agreement for home you are selling (if applicable)
  • 2 most recent year’s Federal Tax Returns/W-2’s
  • Name, address, phone number for landlord
  • Divorce decree / support order / separation agreement (if applicable)
  • Copy of leases, tax bills & insurance for rental properties owned (if applicable)
  • Copy of all bankruptcy documents (if applicable)
  • Most recent mortgage / escrow statement (for refinance mortgage)

Yes, we can set up automatic payments to be pulled directly from your Fidelity Bank deposit account.

Resource Center

Fidelity Bank offers a variety of convenient resources and tools. Educational articles, Frequently Asked Questions, Instructional Videos and more are at your fingertips.