Online Banking and Mobile Banking App FAQs

For more information or questions please contact us by phone at 1-800-388-4380 or email us at Fidelity@fddbank.com

What is the Fidelity Mobile Banking App?

The Fidelity Mobile Banking App is a service offered by Fidelity Bank which provides you access to your account 24 hours a day, 7 days a week, from any mobile device.

Who can enroll in the Fidelity Mobile Banking App?

Any Fidelity Bank client who is signed up for Online Banking and has a cellular phone with at minimum, texting capabilities, can enroll in the Fidelity Mobile Banking App.

Is there a fee for the Fidelity Mobile Banking App?

No, the Fidelity Mobile Banking App is a totally free service! However, regular text and data package charges may apply, so check with your cell phone provider if you have any questions.

How do I reset my Online Banking password?

You can use the Forgot Password link online, or in the mobile app. Remember, usernames are case sensitive.

Where do I find my bank statements?

To access your account statements online, log into your Online Banking profile via our website, click the Accounts tab in the top banner and select the account you wish to view. Then, click the Documents box. In the new window, change the Document Type field to Checking Statement (PDF) and press Submit. Your statements will populate under the Available Documents heading. Click on the blue hyperlink to view your bank statement.

How do I enroll in EZ Statements (electronic statements)?

Clients must enroll in EZ Statements via our website. After logging into Online Banking, click the Profile link near the top of the main page. Scroll to the Electronic Statements section near the bottom of the next page to enroll the applicable account(s) in eStatements. You must accept the Terms and Conditions to finalize the request.

Is Fidelity Bank Digital Banking safe?

Yes. Fidelity Bank Digital Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts. Clients are authenticated by username and password and no files are stored on your phone. Additionally, encryption is used for all transactions so that your sensitive information is protected.

What if my mobile device is lost or stolen?

If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique username. To prevent unauthorized access to your account, you can deactivate your phone in Online Banking. To deactivate your mobile device, call our Client Care Center at 1-800-388-4380.

How current is the account and transaction information?

One of the greatest benefits of Digital Banking from Fidelity Bank is that it provides up-to-the minute account information. When you view your account balances, you see the current available balance and when you view transaction history, you see the most recently posted transactions. Pending transactions do not display.

How do I download the Fidelity Mobile Banking App?

On your device, open Google Play or the App Store and search for Fidelity Bank.

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Online Banking & The Fidelity Mobile Banking App FAQs

Online Banking & The Fidelity Mobile Banking App FAQs

What is the Fidelity Mobile Banking App?

Who can enroll in the Fidelity Mobile Banking App?

Is there a fee for the Fidelity Mobile Banking App?

How do I reset my Online Banking password?

Where do I find my bank statements?

How do I enroll in EZ Statements (electronic statements)?

Is Fidelity Bank Digital Banking safe?

What if my mobile device is lost or stolen?

How current is the account and transaction information?

How do I download the Fidelity Mobile Banking App?

Online Banking

Reliance Checking

Set the Stage for a Rewarding Summer!

SecureNow

Keep your personal banking account safer.

Mortgage Programs

Business Auto Loans

Wealth Management

Join Our Team

Join Our Team

Set the Stage for a Rewarding Summer!

SecureNow

Keep your personal banking account safer.

Mortgage Programs

Business Auto Loans

Wealth Management

Join Our Team

Join Our Team

Online Banking Login

Additional Logins

One login for both personal and business banking clients.

Online Banking & The Fidelity Mobile Banking App FAQs

Online Banking & The Fidelity Mobile Banking App FAQs

What is the Fidelity Mobile Banking App?

Who can enroll in the Fidelity Mobile Banking App?

Is there a fee for the Fidelity Mobile Banking App?

How do I reset my Online Banking password?

Where do I find my bank statements?

How do I enroll in EZ Statements (electronic statements)?

Is Fidelity Bank Digital Banking safe?

What if my mobile device is lost or stolen?

How current is the account and transaction information?

How do I download the Fidelity Mobile Banking App?

Online Banking

Reliance Checking