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Fidelity Bank Visa® Debit Card FAQs
You can activate your Fidelity Bank Visa® Debit Card by calling 1-800-992-3808. You can also change or reset your debit card PIN by calling this number.
You can stop into any local branch and have a new Fidelity Bank Visa® Debit Card printed for you. You can also have a new Fidelity Bank Visa® Debit Card mailed to you by calling our Client Care Center at 1-800-388-4380.
You can reset your Fidelity Bank Visa® Debit Card PIN by calling 1-800-992-3808.
You’ll see the contactless indicator 
on your card.
Your contactless card needs to be within 1 to 2 inches of the contactless symbol to initiate a payment.
One to two seconds should do it!
No, actual tapping is not necessary. It’s good practice to make sure that the contactless symbol is held above the checkout terminal at an angle.
When prompted to pay by the checkout terminal.
No. You can still swipe or insert your chip.
Yes! A one-time code is generated every time a contactless card is used at an in-store contactless-enabled terminal. This protects your payment information and makes it extremely effective in reducing fraud. Contactless cards also reduce physical touch with can help reduce the spread of bacteria.
For more information or questions please contact us via the Chat function below, by phone at 1-800-388-4380 or email us at Fidelity@fddbank.com