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Treat your Fidelity Bank Visa® Debit Card like cash. Keep it in a safe place. Don’t leave it lying around.
Keep your Personal Identification Number (PIN) a secret. Your Debit Card will only work with your PIN. Memorize your PIN. Never write your PIN on your card. Never let someone else enter your PIN for you.
Do not reveal your PIN over the telephone, even if the caller claims to be with the bank or a law-enforcement official.
Do not lend your card or give your PIN to others.
To keep your account information confidential, always be sure to take your receipts and transaction records with you.
Always be sure to record your transaction in your account register. Review and reconcile your monthly statement promptly to verify each Debit Card transaction. If there is a discrepancy, please notify us at once.
To report a lost or stolen Fidelity Bank Visa® Debit Card:
Call To Report:
If your card is lost or stolen, please use your Fidelity Bank Mobile App and access the “Cards” section and toggle your card to “off” to protect your card from fraud.
You can also contact Fidelity Bank to report your lost or stolen card at 1-800-388-4380.