If you think you’ve been scammed, acting quickly can help limit further loss and protect your accounts and personal information. Whether you shared sensitive information, sent money, clicked a suspicious link, or noticed an unfamiliar transaction, there are steps you can take to respond.
If the scam involves a Fidelity Bank account, contact Fidelity Bank as soon as possible at 1-800-388-4380 and report the incident.
Fidelity Bank’s Security Center also provides guidance for suspected fraud, phishing, identity theft, and lost or stolen cards. This guide explains what to do after a suspected scam, how to protect your accounts, when to contact your bank, and where to report the incident.
If you haven’t sent money yet
- Stop communicating with the scammer. Don’t respond or continue the conversation.
- Don’t click additional links
- Don’t provide passwords or verification codes
- Independently contact the organization via a trusted phone number or official website.
If you already sent money
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Contact your bank immediately
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Tell them exactly what happened and when.
Depending on the payment method, the available recovery options can differ.
The sooner a fraudulent transaction is reported, the more quickly the institution can determine what steps may be available.
If you gave away your password, verification code or your computer was compromised
- If you gave away your password
Change it immediately and change it anywhere else you reused it.
- If you gave away a verification code
Contact the affected institution immediately.
- If your computer was compromised
Disconnect it from the network as appropriate and seek technical assistance.
- Preserve evidence
Save:
- emails
- texts
- screenshots
- phone numbers
- payment information
- receipts
- websites
- usernames
- cryptocurrency wallet addresses, if applicable.
- Report the scam
ReportFraud.ftc.gov portal or by calling the FTC at 1-877-382-4357.
FBI’s Internet Crime Complaint Center