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Friday, June 12 – Monday, June 15
Previously scheduled bill payments, transfers, and other transactions will continue to process as planned during this period. We encourage you to complete any time-sensitive transactions before June 12.
On June 15, normal operations will resume in the new Digital Banking experience.
If you use any of these business services, please click the links for important updates.
During this temporary pause, you may visit one of our branches if you need assistance with a transaction.Fidelity Bank bankers will be available to support you before, during, and after the transition to ensure a smooth experience. We’ve extended our Client Care Center’s regular business hours to support you during this time.Friday, June 12: 8:00 A.M. – 7:00 P.M.Saturday, June 13: 9:00 A.M. – 3:00 P.M.Sunday, June 14: 9:00 A.M. – 12:00 P.M.Monday, June 15 – Thursday, June 18: 8:00 A.M. – 6:00 P.M.Friday: June 19: Federal Holiday (limited coverage): 9:00 A.M. – 12:00 P.M.Saturday, June 20: 9:00 A.M. – 3:00 P.M.
We are excited to introduce our new Digital Banking experience to our business clients. Below are several important updates to review. Please take a moment to look through them, and do not hesitate to reach out with any questions. One key enhancement is the introduction of the Master User role (formerly the Senior Administrator). The Master User will have the ability to efficiently add, update, and manage business information online.
The Master User will also determine the level of access granted to Sub Users. In some cases, this may include assigning specific accounts or services to individual Sub Users.
After signing in to the new system, the Master User should review each user’s access and make any necessary adjustments. Please reference the user guide above (“View User Guide” button) to learn how to set up Sub Users.
Remote Deposit Capture (RDC)
To support upcoming enhancements to your Digital Banking experience, Remote Deposit Capture (RDC) will temporarily require a separate login. This update helps ensure secure, uninterrupted access while we continue improving the platform.RDC users will receive an email from Fidelity Bank in advance, letting you know when to expect a follow‑up message containing your username and temporary password. The first time you access Remote Deposit, you will be prompted to enter the login credentials provided in the email you received.
Automated Clearing House (ACH) Origination
Your business continues moving without interruption. ACH payments submitted by 5:00 P.M. on Friday, June 12 will process as usual.
Starting Monday, June 15, your recurring payments will continue seamlessly, and your ACH templates will be ready for you to review. NOTE: If you typically use the “copy function” from a previously submitted ACH file to create a new file, you MUST save the client information to re-key into the new platform. Previously submitted files will not be converted.
Online Wires
Wire requests submitted by 4:00 P.M. on Friday, June 12, will be processed as expected. In the new platform, your payee details will carry over, making it easy to quickly set up and manage your wire templates moving forward. If you would like to retain your prior templates, be sure to save the necessary details by Friday, June 12.
Tokens
We’ve made security simpler and more convenient. With built-in multi-factor authentication, tokens are no longer required, while still keeping your accounts secure. If you prefer to continue using a token, our Digital Services Support team is always here to help.
Consolidated Account View
As we prepare for the June 15 launch of our new Digital Banking experience, enhanced security measures may result in changes to how personal accounts or multiple entities are associated and displayed. If your account view has changed and you would like it to be grouped, please contact us at 800.388.4380. We’re happy to assist.
QuickBooks® & Quicken®
As we upgrade our Digital Banking platform, QuickBooks® and Quicken® connections will be temporarily disrupted. By 5 P.M. on June 12, please download your most recent transaction history to ensure your records are up to date.
What to expect
Fidelity Bank is upgrading its online and mobile banking experience to provide a faster, more intuitive, and more personalized way to manage your finances. The new platform is designed to make everyday banking easier whether you are using a smartphone, tablet, or computer.
Based on client feedback and evolving banking needs, we are investing in modern tools that improve convenience, usability, and security. This upgrade allows Fidelity Bank to deliver a smarter digital experience while continuing to provide the local service and support you trust.
Fidelity Bank has communicated that the new digital banking experience will launch on Monday, June 15, 2026. Additional details and reminders will be shared as we get closer to launch.
The upgraded digital banking experience includes: – Improved account and balance insights – A centralized payments hub for transfers and bill pay – Enhanced profile and security settings – A built‑in message center for support and communication – Financial wellness tools to help you plan and grow – Customizable alerts and notifications – Same features and experience whether online or in the mobile appThese tools are designed to give you more control and visibility over your finances.
Yes. When the new digital banking experience goes live, you will be required to update your password. Fidelity Bank will provide clear instructions before launch, so you know exactly what to expect. For added security, we also recommend changing your password on a regular basis.For business banking clients: To support enhanced functionality, a few additional setup tasks will be part of the transition. Clear guidance will be provided before launch to ensure a smooth start.
Yes. Fidelity Bank’s new digital banking experience supports both personal and business banking with a unified and streamlined login experience. Business clients will also benefit from enhanced cash management tools and self‑service capabilities.
Apple iOS: Apple device users will not need to download or reinstall our mobile banking app. You will just be required to update the app in the Apple Appstore if it is not done automatically.Android: Android or Google users will need to delete and install our new mobile banking app on their smartphone or tablet.Business App Users: All current business clients will need to delete and install our new mobile banking app. In an effort to streamline our services, you can now access your personal and business accounts in one app! Our Business Banking App will no longer be available once the new platform is launched.
Yes. Your Fidelity Bank accounts, balances, and relationships will continue uninterrupted. The upgrade focuses on how you access and manage your information digitally, not on changing your accounts.
Yes. Security remains a top priority. The new platform includes robust authentication tools, enhanced security controls, and account protection features to help keep your information safe. Fidelity Bank will never ask for sensitive information through unsecured channels.
Absolutely. While the new platform enhances self‑service and integrated live support, Fidelity Bankers are always available to assist you. You will continue to have access to in‑branch support, phone support, and digital assistance through secure messaging.
Fidelity Bank will continue to share updates through email, digital messages, and website updates. These updates will highlight timelines, helpful tips, and new features so you feel confident throughout the transition.
You may contact Fidelity Bank’s Client Care Center at 1-800-388-4380 or speak directly with a Fidelity Banker for assistance at any Fidelity Bank branch. We’ve extended our regular business hours to support you during this time. Client care center hours: Friday, June 12: 8:00 AM – 7:00 PMSaturday, June 13: 9:00 AM – 3:00 PM Sunday, June 14: 9:00 AM – 12:00 PMMonday, June 15 – Thursday, June 18: 8:00 AM – 6:00 PM Friday: June 19: Federal Holiday (limited coverage): 9:00 AM – 12:00 PM Saturday, June 20: 9:00 AM – 3:00 PMThank you for your patience as we enhance your
