A better way to bank digitally is here!

Fidelity Bank’s enhanced Digital Banking experience is live, bringing you a smarter, more streamlined way to manage your finances.  Log in now!

Enjoy a suite of powerful features, including:

  • Account & balance insights
  • A payment hub for seamless & easy transfers and bill pay
  • Profile & security settings to manage your information with confidence
  • The message center for direct communication and support
  • Financial wellness tools to help you plan and grow
  • Alerts & notification controls so you stay informed
  • A unified login experience for both personal and business banking
View User Guide

Getting Started with Fidelity Bank Online and Mobile Banking:

Existing Users: 

  • Login to the App or through Online Banking with your current credentials.
  • Apple (iOS) users who have auto-update enabled should see the new app automatically appear on their device. If not, you can download or update your Fidelity Mobile Banking App Here.
  • Google (Android) users delete the old Fidelity Bank Mobile app, and download our new Fidelity Mobile Banking App Here.
  • To assist you through the login process, please follow the step-by-step directions in our user guide.
  • Business Banking clients delete the Fidelity Business Banking app and download our new app in your device’s app store using the links below. There will no longer be two apps for our Personal and Business Banking clients.
  • If you have both business and personal accounts, you will need to login to them separately.

Download Apple App

Download Google App

Desktop and Tablet Online Banking Login
Google Play Store Button

New Users:

  • Download the Fidelity Bank Mobile App using one of the links above or login using your desktop or tablet
  • Choose “Register New Account” 
  • Then “Register to my individual account” for personal banking or “Register to my business account” for business banking.
  • Follow the prompts and provide the following necessary information to access your account:
    • Account number
    • Social Security Number (SSN)
    • Date of Birth
  • If you have both business and personal accounts, you will need to register them separately.  

We’re here to help!

Fidelity Bank bankers will be available to support you before, during, and after the transition to ensure a smooth experience. We’ve extended our Client Care Center’s regular business hours to support you during this time.

Contact us: 1-800-388-4380

Additional Updates for Business Clients

We are excited to introduce our new Digital Banking experience to our business clients. Below are several important updates to review. Please take a moment to look through them, and do not hesitate to reach out with any questions. One key enhancement is the introduction of the Master User role (formerly the Senior Administrator). The Master User will have the ability to efficiently add, update, and manage business information online.

The Master User will also determine the level of access granted to Sub Users. In some cases, this may include assigning specific accounts or services to individual Sub Users.

After signing in to the new system, the Master User should review each user’s access and make any necessary adjustments. Please reference the user guide (“View User Guide”) to learn how to set up Sub Users.

Remote Deposit Capture (RDC)

To support upcoming enhancements to your Digital Banking experience, Remote Deposit Capture (RDC) will temporarily require a separate login. This update helps ensure secure, uninterrupted access while we continue improving the platform.

RDC users will receive an email from Fidelity Bank in advance, letting you know when to expect a follow‑up message containing your username and temporary password. The first time you access Remote Deposit, you will be prompted to enter the login credentials provided in the email you received. 

Automated Clearing House (ACH) Origination

Your business continues moving without interruption. ACH payments submitted by 5:00 P.M. on Friday, June 12 processed as usual.

Starting Monday, June 15, your recurring payments will continue seamlessly, and your ACH templates will be ready for you to review. NOTE: If you typically use the “copy function” from a previously submitted ACH file to create a new file, you MUST save the client information to re-key into the new platform. Previously submitted files will not be converted.

Online Wires

Wire requests submitted by 4:00 P.M. on Friday, June 12, will be processed as expected. In the new platform, your payee details will carry over, making it easy to quickly set up and manage your wire templates moving forward. 

Tokens

We’ve made security simpler and more convenient. With built-in multi-factor authentication, tokens are no longer required, while still keeping your accounts secure.  If you prefer to continue using a token, our Digital Services Support team is always here to help.

Consolidated Account View

Our new Digital Banking experience has enhanced security measures which may result in changes to how personal accounts or multiple entities are associated and displayed. If your account view has changed and you would like it to be grouped, please contact us at 800.388.4380. We’re happy to assist.

QuickBooks® & Quicken®

As we upgrade our Digital Banking platform, QuickBooks® and Quicken® connections will be temporarily disrupted.  

What to expect

  • Web Connect – QuickBooks (.QBO file) and Quicken (.QFX file) export functionality will be available in Online Banking on June 16.
  • QuickBooks Online, Quicken Windows/Mac Express Web Connect, and Quicken Connect users – the ability to interface automatically with online banking will not be available until June 24. Please download a QFX or QBO file from online banking during this timeframe.
  • On June 16, you should disconnect your online banking connection within your QuickBooks or Quicken product following procedures found within the help feature of the program.
  • On June 24, you should reconnect the online banking connection for those accounts following procedures found within the help feature of the program.

    Intuit users are encouraged to download a QFX/QBO file during this outage. The following services will not work during the outage:

    · Quicken Win/Mac Express Web Connect/Quicken Connect
    · QuickBooks Online (QBO) Aggregation

    Please note that QuickBooks Direct Connect integration will be available later this year.

Follow these instructions to complete the conversion:

Please note action dates referenced in the instructions are June 16 (first action) and June 24 (second action).

Business Digital Banking Features

As part of this upgrade, you may notice a different account view. Features like personal and business account access and combined views are available, but they are set up separately by design to enhance security and align with industry best practices.

Below is a quick guide to help you access your accounts and customize your experience.

Account Viewing Setup
Your personal and business accounts are initially set up to be viewed separately to better protect your information. The good news: everything is now housed within a single platform … no more managing multiple apps.

Accessing Your Personal Accounts
If you’re currently only seeing your business accounts, you can access your personal accounts by enrolling through the personal banking view:

  • Select “Sign Up” for personal banking
  • Choose “Register to my individual account”
  • Enter your Social Security Number, account number, and date of birth
  • Follow the verification prompts

Once completed, you’ll be able to view your personal accounts.

Additional Viewing Options (Available Upon Request)
Switch Between Profiles with “Quick Toggle”
Once you have set up both your personal and business profiles, you can request to enable the “Quick Toggle” feature. This feature allows you to have a single login and toggle between the two views.

If you are interested in enabling Quick Toggle, please complete this form.

FAQs