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Money is usually available within minutes of sending.1
There are no fees to transfer your money when using Zelle®
Uses the same protections as your online banking
Since Zelle® works within Fidelity Bank’s online and mobile banking, you benefit from the same protections you already rely on every day. To get started, log in to your Fidelity Bank online or mobile banking account and enroll with Zelle® today.
Zelle® is a fast, easy, and secure way to send and receive money directly from Fidelity Bank account using online or mobile banking. You can send money to people you trust using just their email address or U.S. mobile phone number.
Log in to Fidelity Bank’s online or mobile banking and look for Zelle®. Enroll using your email address or U.S. mobile phone number, then select a recipient, enter the amount, and send. If the recipient is already enrolled, the money is typically received within minutes.
No. Zelle® is built directly into Fidelity Bank’s online and mobile banking experience, so there’s no additional app to download when using it through your Fidelity Bank Mobile App.
Money sent to enrolled Zelle® users is typically available within minutes. If the recipient is not yet enrolled, they’ll receive instructions on how to enroll to receive the payment.
* Yes. Zelle® is designed with multiple layers of security:* Your Fidelity Bank account number is never shared* Payments are protected by bank‑level encryption* Access requires Fidelity Bank’s secure login and authentication* Transactions are monitored for suspicious activity* Because Zelle® works within Fidelity Bank’s digital banking platform, you benefit from the same security protections you already trust.
No, Zelle® is part of your Fidelity Bank mobile app experience.
You can send money to friends, family, and others you trust who have an email address or U.S. mobile phone number and are enrolled with Zelle® through a participating financial institution.
If the recipient is already enrolled with Zelle®, the payment generally cannot be canceled once sent. If the recipient is not yet enrolled, you may be able to cancel the payment before they complete enrollment.
Zelle® should only be used to send money to people you know and trust. Payments are similar to sending cash and typically cannot be reversed if sent to the wrong person or for a purchase that doesn’t go as expected.
Zelle® is ideal for everyday payments like:* Splitting meals or bills* Paying a babysitter or caregiver* Sending gifts* Paying rent to someone you trustZelle® is not intended for purchases from unfamiliar sellers or payments that require buyer protection.
Simply log in to Fidelity Bank online or mobile banking, select Zelle®, and follow the enrollment steps. Once enrolled, you’re ready to start sending and receiving money.
Zelle® for Business lets eligible small businesses send and receive payments electronically using a U.S. mobile number or email address. Payments move directly between bank accounts, helping businesses get paid faster—often within minutes.
Zelle® for Business is available to eligible small businesses that maintain a business checking account with Fidelity Bank. Availability may depend on your business type, account history, and enrollment requirements.
Once enrolled, you can send or receive payments using your business email address or U.S. mobile number. Funds go directly from your customer’s bank account to your business account—no need for checks or cash handling.
Most Zelle® payments are available within minutes when both parties are enrolled. Some transactions may take longer depending on the recipient’s bank or security review.
Zelle® uses the same encryption and security features as your bank’s online and mobile banking services. However, payments cannot be reversed once sent, so it’s important to send money only to customers or vendors you know and trust.
No. Once a Zelle® payment is sent, it typically cannot be canceled or reversed. Always confirm payment details before sending funds.
Zelle® for Business is best for:* Receiving payments from known customers* Paying trusted vendors or contractors* Local service-based transactionsIt is not recommended for accepting payments from unknown buyers or for high-risk sales.
Yes. Daily and monthly sending and receiving limits apply and may vary by business and account type. Limits are designed to help protect your business from fraud.
Fidelity Bank does not charge fees for Zelle® for Business. Please refer to your business account disclosures or contact a banker for the most current fee information.
Zelle® does not integrate directly with POS systems. Payments must be recorded manually in your accounting records.
You can include a short memo with each payment, but Zelle® does not generate invoices or detailed remittance data. Businesses should maintain their own accounting documentation.
Enrollment is completed through Fidelity Bank’s online or mobile banking platform. You may need to verify your business information before activation.
No. A mobile number or email address can only be linked to one Zelle® profile. Businesses should use contact information dedicated solely to their business.
If something doesn’t look right, do not send funds back. Contact Fidelity Bank at 800-388-4380 immediately so we can help protect your account.
For questions or assistance, contact your Fidelity Bank Business Banking Team or visit your local branch.
No. Zelle® is a faster person‑to‑person (or small business) payment service and does not offer the same recordkeeping or protections as ACH or wire transfers.
For more information or questions please contact us by phone at 1-800-388-4380 or email us at Fidelity@fddbank.com.
