Frequently Asked Questions

To speak with us directly, please contact us by phone at 1-800-388-4380 or email us at Fidelity@fddbank.com

General Questions

Where can I find my account number?

You can find your account number in the Fidelity Mobile Banking App. In the app, click on the account you need the number for, and then the eye icon shown with the last 4-digits of your account number. Eliminate the preceding zeros and you will find your account number.

What is Fidelity Bank’s routing number?

Fidelity Bank’s routing number is 031303129.

How do I update my mailing address?

A change in personal information can be completed at any branch location or over the phone with a Client Care Center Banker. Please call our Client Care Center at 1-800-388-4380.

How do I close my account?

There are several ways to close an account with Fidelity Bank. You can visit any branch location to request the account closure in person. We can then disburse the remaining funds directly to you. You can also mail us a letter stating your intent to close the account(s). In this letter, please include your up-to-date mailing address so that we may properly disburse your remaining funds. If your account has a $0.00 balance, you can call our Client Care Center at 1-800-388-4380 to request an account closure.

How do I make loan payments?

Fidelity Bank offers a free and easy-to-use online payment solution, called Pay My Loan, for recurring loan payments. To submit a payment, click ‘Account Login’ in the top right corner and select the Pay My Loan link under Additional Logins. You will then be directed to a login screen, where you have the options to establish automatic payments as a Registered User or to make a quick, one-time payment as a guest for a $4.95 fee. Register for Pay My Loan.

How do I order checks?

You can reorder checks directly on our website. We partner with Deluxe to print your checks and you will be redirected to their site. Get started ordering checks!

Where do I find my annual tax forms (1099/1098)?

Tax forms are not available online. If you call our Client Care Center at 1-800-388-4380, a banker will be happy to email that to you.