Merchant Services: Frequently Asked Questions

How Do I Contact Fidelity Bank for Merchant Services Support?

You can reach our dedicated support team by calling our official merchant services phone number: 1-800-388-4380.
We’re here to assist with questions, technical issues, and account management.

What Should I Do If I Receive a Suspicious Call About Merchant Services?

If you receive a suspicious call claiming to be about your merchant services:
1. Do not share personal or account information.
2. Contact Fidelity Bank directly to verify the call’s legitimacy.

What Are Merchant Services Fees, and How Are They Calculated?

Merchant services fees typically include:
1. Interchange Fees: Paid to the card-issuing bank.
2. Assessment Fees: Paid to card networks like Visa and Mastercard.
3. Processor Fees: Charged by your merchant services provider.
Fidelity Bank simplifies fee structures, offering competitive rates and transparent pricing.

How Do I Access My Merchant Services Account?

You can log in to your merchant services account via the Fidelity Bank website or mobile app. If you experience any login issues, our support team is available to assist.

Can Merchant Services Work for E-Commerce Businesses?

Yes, merchant services include online payment gateways that allow e-commerce businesses to accept payments securely. Fidelity Bank offers solutions tailored to both in-person and online transactions.

Why Choose Fidelity Bank for Merchant Services?

At Fidelity Bank, we’re dedicated to providing NEPA businesses with reliable, transparent, and secure merchant services. Here’s what sets us apart:
Local Expertise: We understand the unique needs of businesses in NEPA.
Transparent Pricing: No hidden fees or surprises—just clear and competitive rates.
Dedicated Support: Our team is always available to resolve issues and answer questions.
Comprehensive Solutions: From in-store to online payments, we offer everything your business needs.

Get Started Today!

Our experts will conduct a competitive analysis and help you choose the right business payment solutions. Whether you’re looking for POS system financing for businesses, affordable merchant accounts, or payment gateway solutions, Fidelity Bank is your trusted partner for merchant services tailored for local businesses.

Contact Us

Or call 1-800-388-4380 to schedule a free, no-obligation Cash Flow and Business Efficiency consultation.