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Fidelity Bank is upgrading its online and mobile banking experience to provide a faster, more intuitive, and more personalized way to manage your finances. The new platform is designed to make everyday banking easier whether you are using a smartphone, tablet, or computer.
Based on client feedback and evolving banking needs, we are investing in modern tools that improve convenience, usability, and security. This upgrade allows Fidelity Bank to deliver a smarter digital experience while continuing to provide the local service and support you trust.
Fidelity Bank has communicated that the new digital banking experience will launch this summer. Additional details and reminders will be shared as we get closer to launch.
The upgraded digital banking experience includes: – Improved account and balance insights – A centralized payments hub for transfers and bill pay – Enhanced profile and security settings – A built‑in message center for support and communication – Financial wellness tools to help you plan and grow – Customizable alerts and notifications – Same features and experience whether online or in the mobile appThese tools are designed to give you more control and visibility over your finances.
Yes. When the new digital banking experience goes live, you will be required to update your password. Fidelity Bank will provide clear instructions before launch, so you know exactly what to expect. For added security, we also recommend changing your password on a regular basis.For business banking clients: To support enhanced functionality, a few additional setup tasks will be part of the transition. Clear guidance will be provided before launch to ensure a smooth start.
Yes. Fidelity Bank’s new digital banking experience supports both personal and business banking with a unified and streamlined login experience. Business clients will also benefit from enhanced cash management tools and self‑service capabilities.
Apple iOS: Apple device users will not need to download or reinstall our mobile banking app. You will just be required to update the app in the Apple Appstore if it is not done automatically.Android: Android or Google users will need to delete and install our new mobile banking app on their smartphone or tablet.Business App Users: All current business clients will need to delete and install our new mobile banking app. In an effort to streamline our services, you can now access your personal and business accounts in one app! Our Business Banking App will no longer be available once the new platform is launched.
Yes. Your Fidelity Bank accounts, balances, and relationships will continue uninterrupted. The upgrade focuses on how you access and manage your information digitally, not on changing your accounts.
Yes. Security remains a top priority. The new platform includes robust authentication tools, enhanced security controls, and account protection features to help keep your information safe. Fidelity Bank will never ask for sensitive information through unsecured channels.
Absolutely. While the new platform enhances self‑service and integrated live support, Fidelity Bankers are always available to assist you. You will continue to have access to in‑branch support, phone support, and digital assistance through secure messaging.
Fidelity Bank will continue to share updates through email, digital messages, and website updates. These updates will highlight timelines, helpful tips, and new features so you feel confident throughout the transition.
More information will be shared as launch approaches. You may also contact Fidelity Bank’s Client Care Center at 1-800-388-4380 or speak directly with a Fidelity Banker for assistance at any Fidelity Bank branch.
