Keeping Your Debit Card and PIN Safe

  • Treat your Fidelity Bank Visa® Debit Card like cash. Keep it in a safe place. Don’t leave it lying around.
  • Keep your Personal Identification Number (PIN) a secret. Your Debit Card will only work with your PIN. Memorize your PIN. Never write your PIN on your card. Never let someone else enter your PIN for you.
  • Do not reveal your PIN over the telephone, even if the caller claims to be with the bank or a law-enforcement official.
  • Do not lend your card or give your PIN to others.
  • To keep your account information confidential, always be sure to take your receipts and transaction records with you.
  • Always be sure to record your transaction in your account register. Review and reconcile your monthly statement promptly to verify each Debit Card transaction. If there is a discrepancy, please notify us at once.

To report a lost or stolen Fidelity Bank Visa® Debit Card:

Call To Report:

  • If your card is lost or stolen, please use your Fidelity Bank Mobile App and access the “Cards” section and toggle your card to “off” to protect your card from fraud.
  • You can also contact Fidelity Bank to report your lost or stolen card at 1-800-388-4380.